Refund & Cancellation Policy

Effective Date: August 15, 2026

This policy describes how cancellations, refunds, advertising expenditures, third-party costs, and professional service fees are handled by MY AD MEDIA GROUP, LLC. Engagement-specific written agreements control where they contain different terms.

Professional Service Fees

Professional service fees compensate MY AD MEDIA GROUP for time, strategy, planning, campaign development, creative work, communications, management, and resources committed to an engagement. Refund eligibility for unused or unperformed services will be determined under the applicable agreement and the work completed as of the cancellation date.

Advertising, Media & Third-Party Costs

Campaigns may require purchases of advertising, media inventory, software, technology, production, creative services, data, or other third-party resources. Amounts already authorized, committed, purchased, consumed, or paid to a third party may be non-refundable to the extent the third-party provider does not issue a refund.

Cancellation Requests

Clients may request cancellation by emailing andrea.dominguez@myadmedia.us. Please include the client/company name, invoice or order reference, and a description of the request. Unless a client agreement states otherwise, cancellation becomes effective when acknowledged in writing by MY AD MEDIA GROUP.

Work Already Performed

Cancellation does not eliminate amounts properly owed for services already performed, commitments already incurred, approved purchases already made, or other earned fees.

Recurring Services

If an engagement includes recurring services, the client may cancel future renewal in accordance with the notice period stated in the applicable agreement. Cancellation applies prospectively and does not automatically reverse services already delivered or costs already incurred.

Refund Requests

Refund requests should include the client name, company name, transaction reference, purchase date, amount, and reason for the request. Approved refunds will be returned through an appropriate payment method and may be subject to processing times imposed by banks, card networks, or payment providers.

Billing Questions

Clients are encouraged to contact us promptly about any billing concern so that we can investigate and attempt to resolve the issue. Nothing in this policy limits rights that cannot legally be waived.

Contact

MY AD MEDIA GROUP, LLC
11551 Lakeside Drive, Unit 7104
Doral, FL 33178
+1 (225) 419-0231
andrea.dominguez@myadmedia.us